While I was researching other ways to leave Hay if the buses weren't running, I decided to ring round the local taxi firms. As it was the evening, I wasn't really expecting any answers. I think it's useful to share what I did find out, though.
Booktown Taxis had an answerphone message to say that they are not taking any bookings because the driver is undergoing cancer treatment at the moment (get well soon, Mike!).
For A2B Taxis I just got the "this number has not been recognised" message.
Haytaxibus - the phone rang, but no-one answered.
Julie's Cabs had an answerphone. I did leave a message, but no-one has got back to me yet.
Conclusion: it's quite difficult to get a taxi in Hay!
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