Dog-Sitting - and Customer Service

I've been away from the computer for a couple of evenings, dog-sitting for friends. It's been lovely - a delicious meal and a bottle of beer by a real fire, with a sweet young lurcher cuddling up to me (as well as a dog with such long legs and narrow body can cuddle) and a good book.
I was reading The Beekeeper's Apprentice, a sequel to the Sherlock Holmes stories where he teams up with a young woman after he has retired to Sussex to keep bees. And about half way through the book, while investigating a kidnapping case, they come to the Brecon Beacons (though Laurie R King, the author, is careful not to name any of the villages they pass through)!

Meanwhile, Athene English on Castle Street has been displaying some tweed jackets outside her shop for a week or two, and I was rather taken by a brown one. A couple of days ago, I decided to pop in on the way back to work from my lunch break to see if it would fit.
When I got there, the jacket was hanging outside, but there was a "Back Soon" sign on the door, which was locked. So I tried the jacket on in the street - and it fitted beautifully.
While I was waiting for Athene, or one of her assistants, to come back, Tim the Gardener came by to take her dog for a walk, so I told him why I was waiting. He went round the back to get in through the garden, but I had to go back to work.
About an hour later, Tim strode into the shop and tossed the jacket onto the counter. "Here's your jacket!" he said. When he'd got back from walking the dog (they went up Cusop Dingle a fair way) Athene and co. were back in the shop - they'd gone out for their staff Christmas lunch. So I paid Tim and back he went.
It's the sort of service you wouldn't get from a chain store!