Disabled Access

Let's face it, we're pretty rubbish at that in Hay. The roads are mostly narrow, so the pavements are too narrow, too - and often cluttered with signboards and stuff outside some of the antique shops, and boxes of books and rails of clothes. The buildings are mostly old, and often have steps up to the doors - which has prompted some businesses to put notices in their windows along the lines of "If you can't get up the steps, give us a shout and we'll come out to you." Where there's no room for ramps, there's not much else they can do.
The Cinema Bookshop has disabled access round the side of the building. It's not ideal, especially as the buzzer for the person in the wheelchair to call for assistance keeps getting vandalised. We had a complaint today - and it was justified. It was just a pity that the man had got angry enough with us that he wouldn't accept any apologies, and went away threatening to write to the disabled press to complain about us.